Refund policy
We have a 15-day return policy. If your order arrives damaged, defective, or incorrect, you have 15 days after receiving it to contact us. Because each order is custom made specifically for you, personalized and custom-designed items cannot be returned or refunded for any other reason.
To request a return, please contact us at support@gildedbeestationery.com.
If your return is approved, we’ll provide instructions on how and where to send your package. Items returned without first contacting us and receiving authorization will not be accepted.
Damages, Defects, and Incorrect Orders
Please inspect your order as soon as it arrives. If your item is damaged during shipping, defective, or you receive the wrong item, contact us immediately so we can evaluate the issue and make it right as quickly as possible.
Depending on the circumstances, we may choose to replace the item or issue a refund.
Approved Proofs
Please review your proof carefully before approving it. By approving your proof, you confirm that all names, dates, addresses, spelling, grammar, punctuation, layout, and other information are correct.
Once a proof has been approved, Gilded Bee Stationery is not responsible for errors that appeared in the approved proof. Refunds or complimentary reprints cannot be provided for customer-approved errors.
Color Variations
We make every effort to accurately represent our products online. However, colors may vary slightly between what you see on your monitor or mobile device and the finished printed product due to differences in screen calibration, lighting, paper, inks, and the printing process.
If an exact color match is important to you, we strongly recommend ordering a sample before placing your final order. Slight color variations are a normal part of professional printing and are not considered defects.
Printing Tolerances
Small variations in trimming, paper grain, print placement, and color density are inherent to the commercial printing process and are considered acceptable printing tolerances. These minor variations are not considered defects.
Order Cancellations
If you need to cancel your order before approving your proof, please contact us as soon as possible. Because we reserve production time for your order and may begin design work shortly after your order is placed, cancellations before proof approval are subject to a 25% cancellation fee.
Once your proof has been approved, your order is considered final. Because production typically begins immediately after proof approval, orders cannot be canceled, changed, refunded, or exchanged after that point.
- Before proof approval: Cancellation may be possible, subject to a 25% fee.
- After proof approval: No cancellations, refunds, changes, or exchanges.
Exchanges
Because our products are custom made and personalized, we do not offer exchanges. If your order arrives damaged, defective, or incorrect, please contact us and we’ll be happy to make it right.
Refunds
Once we’ve received and inspected your return, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within five business days. Please note that your bank or credit card company may require additional time to process and post the refund.
Original shipping charges are non-refundable unless the return is the result of our error, is a defective product, or damaged during shipping (if damaged during shipping, please take a photo of the outside shipping).
If more than 15 business days have passed since your refund was approved, please contact us at support@gildedbeestationery.com.